🇪🇸 Spain · 🚀 Business · 30-39
I argued with a bad review in public
Shared by Anonymous · 6,329 views
What happened
A customer left an unfair one-star review and I replied with a long, detailed, correct rebuttal. It was screenshotted and shared. The review was forgotten, my reply was not.
Time lost
6 months
Emotional cost
Humbling
What I learned
Being right in public is a business expense. Reply short, kind and boring, or not at all.
reputationreviewscustomers
1,155 people learned from this